Privacy Policy

1. Introduction

Shamy Logistics Limited ("we", "us", "our") is committed to respecting and protecting the privacy of our website visitors, clients, and operational partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and commercial data when you visit shamylogisticslimited.com or use our freight forwarding, customs clearance, warehousing, and logistics services.

We adhere to applicable data protection legislation, including the Kenya Data Protection Act, 2019 and international standards such as the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We may collect information about you in the following ways:

• Information you provide directly: Name, company name, email address, telephone number, physical address, cargo origin/destination, consignment details, and messages submitted via our contact forms.
• Commercial & customs documentation: Invoices, packing lists, bills of lading, and regulatory identification required to process customs clearance and transit filings with Kenyan port and tax authorities.
• Automated technical data: Browser type, device model, operating system, IP address, general geographic region, and website interaction metrics collected via standard cookies and web analytics.

3. How We Use Your Information

We process your information for legitimate operational purposes, including:

• Preparing accurate freight quotes, shipping estimates, and logistics solutions.
• Executing international freight transport (Air, Sea, Road, Rail) and customs clearance procedures.
• Sending milestone notifications, vessel schedules, and consignment delivery updates.
• Responding promptly to customer inquiries, support requests, and rate consultations.
• Maintaining website security, performance monitoring, and service optimization.
• Complying with statutory customs, tax (KRA), and maritime regulatory obligations in Kenya and East Africa.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share necessary data strictly under the following circumstances:

• Operational partners: Shipping lines, airlines, partner transporters, and CFS terminal operators involved in executing your cargo shipment.
• Regulatory & customs authorities: Kenya Revenue Authority (KRA), Kenya Ports Authority (KPA), customs departments, and law enforcement when required by statutory law.
• Trusted service providers: Secure cloud hosting, infrastructure, and communication providers bound by strict confidentiality agreements.

5. Data Security

We employ robust technical and organizational security protocols to protect your personal and commercial data against unauthorized access, loss, misuse, or alteration. All electronic communications and form submissions utilize encrypted protocols (HTTPS/TLS).

6. Cookies & Web Analytics

Our website may use standard cookies and analytics tools (such as Google Analytics) to understand traffic patterns and optimize user experience. You can choose to disable cookies through your browser settings, although certain site functionality may be affected.

7. Your Data Protection Rights

Under applicable data privacy laws, you are entitled to:

• Request access to the personal data we maintain about you.
• Request corrections to any inaccurate or outdated information.
• Request deletion or restriction of processing, subject to statutory retention requirements for customs and tax records.
• Object to direct marketing or withdraw consent for optional data processing.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes or statutory updates. Any modifications will be posted on this page with a revised "Last Updated" date.